ABOUT ME
I am an E-Commerce Virtual Assistant specializing in Customer Support and Seller account management, with 5 years of experience in the BPO industry handling customer inquiries, dispute resolution, and account-related concerns.
I help e-commerce businesses manage customer communication, process orders, handle refunds and returns, and maintain a positive seller reputation through efficient and professional support.
Skills&ExperTISe
Customer Support
Handling customer inquiries, resolving issues, and ensuring positive customer experience.
Order Processing & Management
Managing orders from purchase to fulfillment and ensuring timely
delivery.
Refund & Return Handling
Processing returns and refunds efficiently while minimizing business loss.
Dispute & Chargeback Resolution
Investigating claims, managing escalations, and protecting seller reputation.
Transaction & Reputation Management
Monitoring transactions and customer feedback to maintain strong seller
reputation, resolving transaction defects, and ensuring a positive customer
experience.
Seller Account Management
Monitoring transactions and customer feedback to maintain strong seller
reputation, resolving transaction defects, and ensuring a positive customer
experience.
WHAT I CAN HELP WITH
Customer Support
Product Listing Optimization
Dispute and chargeback resolution
Refund and Return handling
Order processing and fulfillment
Seller Account Management
E-Commerce Support Systems & Real Case Scenarios
Below are examples of dashboards, trackers, and case studies demonstrating how I help e-commerce businesses manage customer support, prevent disputes, and maintain a positive customer experience.
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Select a platform below to see how I handle real customer support scenarios.
TOOLS AND PLATFORMS
My Services
1
🟢 Basic Customer Support
$490 / month
(Approx. $7/hr · 3–4 hrs/day)
✔ Customer email support
✔ Order status updates
✔ Tracking verification
✔ Basic customer inquiries
✔ Professional email responses
Best for small or new e-commerce stores that need daily customer assistance.
2
🟡 Standard E-commerce Support
$735 / month
(Approx. $7/hr · 5 hrs/day)
​
✔ Customer email support
✔ Order tracking verification
✔ Delivery monitoring for orders in transit
✔ Refund and return processing
✔ Handling common
customer concerns
​
Consistent support to manage customer inquiries, monitor deliveries, and handle returns efficiently.
3
🔴 Premium Customer Support & Store Monitoring
$1,120 / month
(Approx. $7/hr · 8 hrs/day · Full-Time)
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✔ Customer email support
✔ Order tracking and delivery monitoring
✔ Refund and return management
✔ Handling complex customer concerns
✔ Dispute or case assistance (eBay / PayPal)
✔ Feedback and review monitoring
✔ Seller account health monitoring
​
Full customer support and store monitoring to keep your operations running smoothly and maintain excellent customer experience.
Let's work together!
Let’s work together to improve your customer support and streamline your store operations. I’m ready to help you deliver fast, reliable, and professional service to your customers.
📩 Send me a message to get started.
+63 9068032050